Portage Lakes Career Center


Emergency Dispatch



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Emergency Dispatch

911, What is your emergency?  A career as a 911 dispatcher is fast-paced, full of variety, and above all else, rewarding.  Are you looking for a career where you will be helping people in emergency situations and will be a valuable resource to your community?  Do you thrive on multitasking, listening and problem-solving, and working as part of a team?  Do you tend to be curious and need daily challenges to keep you stimulated?  Emergency dispatch might be the program for you.

As a part of a chain of emergency responders, dispatchers are the face—or the ear—of emergency calls to 911. It takes a remarkable person to do a dispatcher’s work.  As the first point of contact in emergency situations, a dispatcher plays the incredibly important role of gathering information and caring for people until help arrives.  They are also the eyes and ears for the responders arriving at the scene and help to prepare police, fire, and EMTs for what awaits them.

This 300-hour program will give you the essentials of dispatch including NIMS 100, 200,700, and 800 certifications and the APCO Public Safety Telecommunicator Level 1 Certification.  Get a jump start on an incredibly rewarding career where you can take pride in what you do and make a difference in your community.

Additional Resources

Admissions Policy Statement

Students looking to enroll in the above-listed program must submit an official high school or GED transcript to be reviewed. Team members will grant student placement only after evaluating the transcript and determining that it meets all criteria for admission.


Class size is limited to 10 students.






Days of week TBD

5 pm – 9 pm




0 %
of all future jobs will be skilled trades that require advanced training

Schedule a Tour

We take pride in our facility and welcome the opportunity to show it off!  You would never buy a car without looking at it first.  Choosing the place to give you a head start on a successful path in life should be no different.  We invite you to schedule a tour of our beautiful campus.  We’re pretty sure you’ll be impressed!

If you are a high school student, please note that you will have several opportunities to visit PLCC during your sophomore year.

Once we receive your request, a PLCC staff member will follow up directly. Thank you for your interest, we look forward to seeing you soon.

Portage Lakes Career Center is accessible to visitors with physical disabilities. Visitors should contact the Main Office at 330-896-8200 prior to arrival for parking instructions and other information.