Portage Lakes Career Center

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Welcome Attendants

Part-Time 

DESCRIPTION

 Our Welcome Attendants represent the lifeblood of our “Eatertainment” venue as they engage with each Guest who enters the building or restaurant and truly begin the Guest experience creating unexpected memories, whereas most companies refer to their Welcome Attendants as just “Hosts”. This position offers opportunities for one to connect with Guests and provide an unforgettable dining and golf experience as they celebrate unforgettable moments by living our Manifesto and Core Values. Knowledge of the restaurant’s food menu, beverage menu, golf technology, front desk technology with attention to detail regarding reservations, Memberships and communication with Members of management, Caddies, and the kitchen are imperative to success in this position.

The Welcome Attendant is responsible for over-the-top friendly greetings and goodbyes of each Guest creating unexpected memories. This includes, but is not limited to, overtly friendly interactions, upselling of golf services and retail, accurate seating logistics, reservations, and cash management.

 

MAIN RESPONSIBILITIES

In-depth knowledge of all food & beverage menus, front desk technology and golf technology
Ability to sell BigShots Memberships and Apparel
Provide over-the-top memorable experiences with each Guest Interaction
Accurately capture all Guest reservations, and seating’s including special requests
Positively connect with Managers, Team Members, and Guests
Demonstrate the Core Values of Always Bring the Fun, Be Bold Everyday, Live & Breathe Gratitude, Serve Our Community, Keep the Grit, and Include Everyone
Maintain operating standards, including safety and sanitation
Maintain a pristine retail, and putt-putt area
Processes various payments (e.g. cash, credit card, gift card, or rewards card) at the conclusion of a Guest’s visit.

 

RELATIONSHIPS

The Welcome Attendant will work under the Hospitality Manager, guided by the Manifesto and Core Values. There is a need for excellent communication and the continued maintenance of relationships with all Managers, Team Members, and Guests.

 

EXPERIENCE

Experience in retail or hospitality preferred but not necessary
Outgoing personality, ability to make quick connections
High School diploma or equivalent
Ability to sell and upsell to enhance the Guest experience
Use of modern POS system a plus
Excellent communication skills
Excellent time-management, organization, and follow-through
Strong Guest recovery skills
Self-motivated with high self-awareness and integrity
Ability to multi-task
Openly receives feedback and coaching, and reacts accordingly
Availability to work varied shifts, including holidays, nights, and weekends
Ability to carry 30 for extended periods of time
Ability to stand and walk for long periods of time, including up and down stairs
Ability to obtain required local, state, and federal food service & ABC licenses and/or certificates for your business location

 

COMPENSATION

BigShots Golf will provide the following:

Salary Base: $10 -$14/hr. (based on experience)

 

MANIFESTO

We exist because we believe no one should have to settle when deciding where to go out for family fun—that we all crave to unleash that younger version of ourselves. We are obsessed with our scratch kitchens that bring bold flavor and unexpected items. We want to show that playing the game of golf should be fun and approachable for everyone through cutting edge technology and an amazing atmosphere.

Most of all, we believe our people are our most valued asset, the heart and soul who inject life into our brand. We believe that WE is bigger than ME—that the next big idea can come from anyone and any level. We are rooted in golf, but our passion is centered around creating exceptional and unexpected experiences that bring people together.

Because being a BigShot isn’t about the highest score—it’s about living in the moment and creating unexpected memories that you will want to hurry back to, time and time again.

We develop an inclusive and welcoming environment through our leadership strategy, learning and development resources, and opportunities for employees to get engaged and celebrate diversity. Our passion for continuous improvement attracts great people with diverse backgrounds, talents, skills, and abilities.

 

HIRING EVENT

Hiring Event September 28 – October 1 from 9am – 5pm, Open Interviews
Or apply online at http://www.bigshotsgolf.com

 

Company Info

BigShots Golf

600 Swartz Road

Akron, Ohio  44319

 

Who To Contact
Julie Richard, Recruiting Manager

682-365-2661/julie.richard@invitedclubs.com



Schedule a Tour

We take pride in our facility and welcome the opportunity to show it off!  You would never buy a car without looking at it first.  Choosing the place to give you a head start on a successful path in life should be no different.  We invite you to schedule a tour of our beautiful campus.  We’re pretty sure you’ll be impressed!

If you are a high school student, please note that you will have several opportunities to visit PLCC during your sophomore year.

Once we receive your request, a PLCC staff member will follow up directly. Thank you for your interest, we look forward to seeing you soon.

Portage Lakes Career Center is accessible to visitors with physical disabilities. Visitors should contact the Main Office at 330-896-8200 prior to arrival for parking instructions and other information.